Refunds and Returns

This section is to inform you of the process we will take if you experience any difficulties in receiving your orders.

PLEASE ENSURE YOUR DELIVERY IS CORRECT AT THE TIME OF ORDERING. I WILL NOT ISSUE REFUNDS FOR AN INCORRECT OR PARTIALLY CORRECT ADDRESS. It is your responsibility as the customer to ensure your details are correct before ordering so please triple check.

Your legal rights
When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

Our policy
In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please return the unused goods to us with the original till receipt within 14 days and we will offer you an exchange or a credit note.

Refunds & Returns

If you receive an order that has been damaged between in transit I will offer you a replacement order, if this is not wanted then a refund will be issued. You must provide evidence of the damaged items/order. This applies if you receive an order and some items do not meet the quality as displayed on the website, a refund will be issued. Should you not be able to provide the evidence of the damaged/faulty products I cannot offer a refund or replacement product/order.

When an order has been received and you wish to change an item/product or no longer require the order you must return the full order/item to myself within 14 days of receiving before you can receive any form of refund. You, as the customer, will be responsible for any return postage costs.

In some situations we may not be able to offer any refunds or replacements if the scents are no longer available and not returning or if the items are sale items. We have a no returns policy if the item has been discounted. Please also note that any personalised orders agreed will have a high level of communication to prevent any mistakes being made therefore, refunds or replacements will not be offered on these either.

Claims

In the event that the delivery carrier, in this case Royal Mail, loses or fails to deliver within the time frame expected please alert me to the situation so I can deal with it.

Please be mindful that with Royal Mail 48 Tracked Delivery you must allow 3-4 working days from dispatch confirmation for your order to reach you. If it does not reach you and there is a delay or a potential loss of parcel, I cannot claim any compensation for loss from Royal Mail until 10 working days after the dispatch time. So, please be patient until I can claim on your behalf regarding the missing parcel. 

Once the claim has been put through, your patience is required until an agreement is reached in terms of any replacement orders/products or refunds to be issued.